At long last the Internet is just like the real world

Men have dominated the Internet for several years. Much of the initial technology was developed by men, many of the initial Internet pioneers were men and most of the users were men for several years.

Now, though, a new study shows us that this year women will outnumber men online. The research shows that 51.8% of all Internet users are female. By 2012 that will have grown slightly to 52.01%. This is excellent news because it shows the Internet is now representative of the real world population.

There are more women than men on the planet – there are always slightly more females born. This is for several biological and possibly evolutionary reasons. But whatever lies behind it, the population in general has slightly more women than men in it.

So, the Internet now has the same proportion of men and women as the real world. It has taken several years to get there, but it now suggests that we will begin to get a more balanced Internet world – less “blokish”, for instance. It’s also worth noting that most bloggers are female and you’ll discover that in the real world there is a higher proportion of female to male writers. So, we are seeing the real world reflected online much more closely than in the relatively recent past. For anyone running a business this is important; if your business has succeeded because it has adapted itself to the male dominance of the Internet, you need to change tactics, because your audience now includes many more females than ever before – in fact the greatest proportion of your online audience will be women.

Teenagers online really do think differently to the rest of us

When you were in your teens did you ever argue with your mum and dad? Did you ever believe you knew everything? Did you ever do things that you now wouldn’t attempt? Probably. The teenage turmoil is all down to the fact that as we develop into young adults we are trying to establish our place in the world and confirm our individual identity.

However, new research using brain imaging shows that a teenager’s brain is actually structured differently to an adults. And it seems that these differences lead to typical teenage behaviour. One important aspect of teenage behaviour is the increased desire to undertake risky actions. This is combined with “novelty seeking”. In other words, teenagers are much more likely than adults to try something new.

So, is it any wonder that things like social networking, online video and so on have been dominated initially by teenage users? What is interesting online, however, is that those teenagers are not giving up on these “novelties”; they are sticking with them. That implies that those teenage brain differences are now persisting into their adult years. In turn that means a whole new world is being created with people prepared to take more risks and always seeking something new.

For Internet businesses this implies that in order to gain those future customers your online “experience” must continue to develop, to provide fresh and new things. With adults, businesses can often stand relatively still. But with the persistence of teenage novelty-seeking into adulthood, it means businesses will have to provide new and exciting things constantly.

The risk taking behaviour of teenagers also has implications for big business. Adults don’t like moving jobs – it’s a risk; better the devil you know, and all that. However, for teenagers changing jobs is not a problem. They are prepared to take the risk of moving. If that teenage trait persists, it suggests that employment stability will be a thing of the past.

What does all this mean for an Internet business? It suggests that to survive in the world where brains are changing you need to offer total flexibility in employment – not just pay lip service to it. You also need to constantly re-invent your business and change what you offer to your employees and your customers. Standing still is no longer an option.

Truetube channel to interview me

Off to an Internet Cafe today as the backdrop for my interview on “online friendship” for the TV Channel “Truetube”

What a load of Ed Balls

Ed Balls, the Secretary of State for Education in the UK, wants “cyberbullying” of teachers to be a disciplinary offence. Apparently, school pupils sometimes ridicule their teachers in online chat rooms and on social networking sites. Well knock me down with a feather, there’s a shock.

Look, Mr Balls, children have always taken the mickey out of their teachers – and politicians. But there is a common theme. I remember my Latin teacher, Mr Beattie or “Bogroll” as we called him. He was a nice enough chap, but wholly unable to cope with 30 teenage boys. No doubt he knew his Latin well, but he couldn’t teach. We mercilessly took the rise.

Sure, it’s unfair; certainly it’s rude; and perhaps you could call it bullying. But it’s a fact of life for bad teachers. There’s the common link – pupils do not take the mickey out of good teachers. They like them and they would defend them against criticism. Poor teachers, on the other hand – like poor politicians – get ridiculed.

What Mr Balls fails to realise is that he can’t stop the online ridicule of bad teachers. Indeed, even if he did stop it, children would still take the mickey out of poor teaching in the playground. What’s he going to do? Introduce “playground police” so that children can’t bad mouth teachers?

Here’s the point – good teachers don’t get ridiculed. And it’s the same for business. I often get asked by business owners “how do we stop getting negative comments about us in social networking sites”? Well the answer is the same as I’d give to Ed Balls – stop doing bad things.

Online businesses get negative comments because they fail to live up to the expectations of their customers. Teachers get criticised in social networking sites because they fail to live up to the expectations of pupils.

The answer is not to focus (like Ed Balls is doing) on the negative commentary – but instead to look at the cause of the ridicule. In the education world that means Mr Balls should really be concentrating on getting rid of bad teachers, rather than disciplining the school children. Equally, in business, if you get negative comments about you online, you should focus on improving your business, rather than handling the poor publicity.

On BBC News 24 this weekend

I’m on BBC News 24 throughout this weekend in their programme “Click“. The program is about the “cashless society” and I explain that we will never give up cash.


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