Wednesday, March 12, 2008
The Budget News doesn't make good reading
Alistair Darling's first budget didn't make good reading for anyone who drinks, smokes, drives cars or goes shopping. If you're a 90-year-old clean-living, self-sufficient hermit, though, you'll be OK as you're getting a heating handout.
Year in, year out Chancellors produce budgets that we all moan about. And every year millions of words are written about the tax rises and spending sprees that occur. So wouldn't you have thought that if you searched for the budget you'd get all the latest news, blogs and articles being produced. Well you would have thought so, but you would have been wrong.
Search on Google for "budget" and your top entry is a car rental company. Look for "the budget" and you get a newspaper in Ohio news about last year's budget from Gordon Brown. Ask for "budget news" and you get some better results. But, guess what, no-one is searching for "budget news". So what's going on? Google is presenting poor results for what we really want, and better results for a search term that isn't being used.
The problem is that Google isn't human. Humans would know that today, on budget day, if you were searching for "the budget" you were almost certainly looking for information on Alistair Darling's missive - and not an Ohio newspaper or a car rental firm. In other words, humans are much cleverer than Google. We would adapt our search results, automatically, according to external events and other information. Google can't do that - it is, after all, pretty dumb.
So, are those writers pouring out those millions of words on the budget wasting their time? No - because the vast majority of people interested in the budget won't search for information on it. Instead, they'll go direct to their favourite news site, or to a link emailed to them by their accountant, or perhaps to the Treasury web site itself. In other words, humans already know where to go for the information; they don't need Google.
What does this tell us? It shows us that Google is a simple soul, which can help us when we can't help ourselves. And that means if your business strategy online is to focus on getting good Google results you are focusing on the wrong thing. People are much, much cleverer than Google; concentrate on people.
Labels: internet marketing, internet psychology
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Readers' Comments:
At March 12, 2008 11:03 PM said…
At March 12, 2008 11:06 PM Graham Jones said…
That's a thought...but I don't think it's true. The Google system acts independently of people for indexing things, so there's no interference. It's just that the system is not as intelligent as humans and not as clever as many businesses expect it to be.
At March 23, 2008 2:11 PM Grizzly Brears said…
How disingenuous can you get?
You began your article citing "Alistair Darling's first budget" because you realized that starting an article with "The budget" wouldn't give your readers enough information about what "budget" you meant and yet you fault Google for not providing you with the proper articles when you search for "budget". As if they should know any more than a reader would.
Had you searched for "Alistair Darling's budget" low and behold guess what pop's up.
The vast majority of people who search for "budget" are most likely searching for the car rental company and Google has got it right. Anyone searching for a government budget would know to add the particular government in question and those who don't would realize their mistake the minute they saw the results for using a keyword that is too general.
It would be far more damaging for Google if Darling's budget showed up if I used the term "budget." I would expect to find info on the rental company.
You said,
"In other words, humans already know where to go for the information; they don't need Google."
Please, humans would use Google and they do all the time but they use the "right" keywords.
Garbage in = garbage out.
I refuse to believe you didn't know enough to use the correct keywords so I have to ask why you would create such a false impression of Google's capabilities. You are only harming yourself as this article shows you to be either incompetent or deceitful.
At March 23, 2008 6:26 PM Graham Jones said…
Thanks for taking the time to comment. I of course disagree...! I actually asked several people what words or phrases they would use to search for the UK budget before I wrote the article. They all told me they would simply search for "budget" or "the budget". Besides which, Wordtracker is reporting zero searches for the phrase "Alistair Darling's budget", which kind of suggests it's not what people would type in. As my mini survey shows and Wordtracker suggests, people would search for "budget". The Google search results for "Alistair Darling's budget" are spot on - exactly what we would want to read. However, this kind of makes my point for me. Google is presenting brilliant results for terms people are not looking for. The terms they are looking for, such as "budget", appear to be weaker.
What is clear is that people rarely use the "right" keywords. The frustration that many people find online using search engines is that they have to keep repeating searches with different keywords and phrases until they find what they want. In other words, Google usually fails to provide what people want. You can say they are not using the "right" keywords if you like. But in suggesting that you are asking people to fall in line with Google, rather than asking Google to fall in line with people.
I'm neither being deceitful or incompetent; I'm merely saying that the capabilities of Google are yet to catch up with the abilities of the human mind.






You might have noticed that several Google AdWords were taken out to ensure newspapers and the Government got top listing for the budget. In other words, Google's index for this term is pretty useless and the only way to get noticed is to pay. Do you suspect a link there? Could Google's index be "second best", forcing people to advertise to get what they want? Gosh, how cynical...!