Contrbuted to US magazine

Helped US journalist with story on email overload – particularly about bosses who email their staff late at night..!

Interviewed for The Guardian

Just completed some questioning for a feature in next week’s Guardian newspaper.

Has Google met its match?

Today sees the launch of a brand new search engine, Cuil – and it’s an important development in the world of search. For a start it has been developed by a former Google engineers, plus it has a unique way of delivering results.

cuil.com

As you can see from the screen shot, the design is much clearer than Google – plus because it is multicolumn it makes it easier to read, especially online. But, here’s the clever bit – look at the top of the screen shot. I’ve done a broad search for Internet Marketing, but it has automatically produced tabs for related, more in depth searches (such as Internet Marketing Strategy and Internet Marketing Services).

What this means is that Cuil (pronounced cool) is already doing some sorting for you and categorising search results. This is particularly important since the human brain depends upon categorical organisation to help us recognise things. The frustration we have with Google is that its search results, whilst they can be useful, are non categorised. Google expects us to do the categorisation by refining our own search terms. Cuil does that automatically for you and presents the results in an easy to use way.

For the past nine years, there have been no threats to Google. Microsoft has tried, but in fact all they have done is try to copy Google – the results pages are similar, there is lack of categorical organisation and no intelligence to find extra things related to your search terms.

Cuil is the first search engine that is different. Google needs to notice this. Why? Because the world switched from using Yahoo to Google almost overnight because Google was so different to the “traditional” search at that time. Cuil is now remarkably different and therefore may well find a home amongst those people who find Google difficult and cumbersome.

And remember – the vast majority of people who use Google report that it fails to deliver what they were after until they refine their search term. Cuil seems to be getting that right by delivering alternative searches related to your original term in a friendly tabbed interface that is much more tastefully designed than Google’s plain and rather untidy offering.

I suspect that with the right PR, Google will find Cuil much tougher competition than either Yahoo or Microsoft.

Should you worry if your online social group isn’t very active?

Social networkers who form groups, clubs and the like, often worry that they are not getting enough participation. They point to the fact that even though many people may have registered, few take part. Indeed, there are social networking clubs and forums dedicated to helping club owners increase their participant rate..!

However, new research suggests that the “lurkers” (the people who just read the group, but don’t contribute) may actually be getting something out of it. So  that means you group will have influence – even if only a handful of people actively contrbute.

The research was published recently in the Journal of Medical Internet Research and it found that lurkers in health-related forums did gain benefit from simply reading material. Indeed, the results show that “lurking” has the same effect as actually taking part. So much so that therapists may even recommend reading forums as a kind of therapy.

Although the study was restricted, it does point to the fact that merely hanging around on the sidelines of a group can provide a benefit. As a result, if you run a social networking site or lead an online club or monitor a forum it may well be that you don’t need to concern yourself with getting more active participants. It seems your group is having its effect anyway, even if few people contribute.

Expose your knol for even more publicity for your online business

Exposing your knowledge online is a principal way of doing business these days. The reason is that potential customers want to see what you are about; they want to experience you. In the past, they had to arrange a meeting with you – then you had to follow-up and it all took a long time. Now, people can come much more prepared to those meetings with you if you have a significant online presence, which has shown them what you already know.

Businesses use a variety of ways of exposing their knowledge online. They use newsletters, email campaigns, blogs, social networking and online forums. Wikipedia is also a useful way of showing off your knowledge and now, Google has launched what many see as a competitor to this leading online encyclopaedia.

It is called “Knol” – which Google defines as a “unit of knowledge”. It has some similarities to Wikipedia – in that other people can (if you wish) edit your page or collaborate on it. However, here’s an important difference. Google’s Knol expects you to be opinionated – indeed it encourages it. Plus, you can switch off collaboration and comments on your articles in Knol.

These two differences mean that Knol is likely to become more valuable to people wanting to promote their knowledge and their business online. Furthermore, you can even make money out of that because Google integrates its advertising network, AdSense, into the “Knols” you write.

So here’s my first “Knol” – can you click on an advert for me?


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