Twitter has its best day ever – and it shows what you need to do on your website too

Jemima Khan helped give Twitter its biggest day ever this week. More people logged onto to Twitter to find out about the alleged “superinjunction” than in the short history of this social website. And the person who had Tweeted about her and Jeremy Clarkson – a so-called “Billy Jones” – attracted over 30,000 followers within 12 hours of his account going live on Twitter, Currently, his collection of just six Tweets is followed by over 100,000 people – all within a week of him setting up his account.

Twitter gets its biggest day ever from this account

If you look at his Tweets you can find personal allegations about celebrities who he says have been involved in “gagging orders” – and there has been much associated media coverage in the past few days claiming how a simple 140 characters has brought the legal world to its knees. That’s something I wrote about three months ago – shame they are behind the times. What is much more interesting is why this simple collection of Tweets – that could well be made up – attracted such immediate and massive attention.

There are two reasons and they show exactly what you need to do on your website to attract readers and visitors. Firstly, the Tweets are all about people; they have huge “human interest”. People are interested in other people much more than anything else. Fill your website with human interest and you will get many more visitors than if you fill it with business stuff. If you are an accountancy firm, talk about your customers as individuals; if you are a law firm, talk about specific legal cases. Obviously, unlike the superinjunction writer, get permission first, but the more your business writes about other people, the better.

The second reason why the Twitter account was so quickly successful was mass media interest. Few people would have known or followed Billy Jones without the front page coverage and TV reports of his humble six Tweets. The more offline media coverage your business gets, the more traffic your website will receive. Significant amounts of web traffic result from media coverage of a subject. Get your business in the media and you will get an increase in web traffic. Oh – and what is the most popular subject in the media? Human interest, by far. What a coincidence…!

Andrew Marr may get more out of today than he thinks

Andrew Marr Reveals Gagging OrderTV presenter Andrew Marr may well be reading the newspapers today with added interest. In case you missed it – he had an extra-marital affair and then went and got one of the controversial “super injunctions” to prevent people from publishing any information about it. The fact that the information was apparently already available online and that dozens of people in the media knew about it anyway, seemed to have slipped by the lawyers. Ho hum.

But as Andrew Marr reads the stories today he will doubtless be thinking a great deal about himself. In fact, according to intriguing new research from the University of Buffalo, reading is a significant method in which we increasingly understand ourselves. The more you read, it seems, the better you understand yourself.

This is fundamental information in the days of the Internet. Never before have people read so much. Reading is still the number one online activity, in spite of the popularity of YouTube, podcasts and online gaming. Just think – to interact with your friends on Facebook, you have to read something. In the past you just chatted on the phone or down the pub. In the past, when you sought information you asked someone – now you read it online. And if you wanted to catch up on the office gossip, you went for a coffee or a chat around the water cooler – now you read Twitter. The amount of material you read has risen exponentially in the past few years. Never before have you read so much.

All of which implies, rather like Andrew Marr, we are learning a lot about ourselves when we do this extensive reading.  Indeed the researchers say: “Reading works not just for escape or education, but as something that fulfils a deep psychological need.”

It therefore also suggests that when you fill your website with reading material, you are creating stronger links and bonds with your visitors. They find it psychologically useful in a subconscious way and thereby you have much more of an impact than you might think.

In spite of the plethora of advice on online video, in spite of all the information urging you to do podcasts and in spite of the suggestions from some in the web design community that less  is more, having lots and lots to read on your website creates psychological connections with your visitors. The more you write, the more they read and the more they learn about themselves. And as other research has shown, the more we feel comfortable with ourselves, the more confident we become. And that’s what you want – self-assured, confident people reading your website – because they are the people most likely to press that “buy now” button.

It seems that not only is the Internet as a whole helping us psychologically by giving us lots to read, it can also help your business – assuming your website provides lots to read as well. It is another piece in the jig-saw showing us that content is king.

Your blog readers want to see you in the flesh

David Cameron goes to KuwaitToday our Prime Minister is in Kuwait; yesterday he was in Egypt. It rather looks like he is “on tour”. Of course, his speech today did not have to be made in Kuwait itself. What he said he could have done from the comfort of the Downing Street garden. Yet the impact it has locally, on the people of Kuwait is much more significant because he was there. Turning up in person and saying the same thing as he would have said from his desk at No 10 is much more impactful – it connects much more with his audience because he “is there”.

Being with your audience in person – live – is much more important than many so-called Internet experts might have you believe. The notion that in years to come we will all be sitting at our desks holding hologram meetings with people based in different countries around the world is a nice idea for Hollywood and a great technological achievement. But it is unlikely to be as important as face-to-face. Being present, in the flesh, is vital if you want to truly connect with your audience.

Bloggers, on the other hand, appear to think that they can make money online by sitting at their desks, bashing out thousands of words each day, only for the world to come rushing to their door clutching handfuls of fivers. If you watched The Gadget Show last night – where they attempted to make money from blogging – you will have seen that this is actually far from the case. (They managed to make three quid from a blog in the space of a month.)

But consider for a moment authors, pop stars and Simon Cowell. Authors go “on tour” around bookshops for “signings” where they meet their readers. Pop stars go “on tour” to perform and “meet their fans”. And Simon Cowell presumably makes pots of cash from the tours following X-Factor and Britain’s Got Talent. Sure the TV shows bring in millions, but those tours where the “stars” are out, in the flesh, are what makes even more money.

When you are a writer, a performer, an artist or a business executive trying to sell your wares, there is nothing to beat “going live”. Sure, the Internet can help. Yes, there is software such as iPhone Apps, which can bring in extra bubble. But appearing, live, in the flesh, with real people creates a connection which you cannot reproduce in any other way.

David Cameron clearly realises that by going “on tour” in the Middle East he will be able to get his messages across in ways which would be enormously difficult if he said the same things from Downing Street. So it all begs the question; how often do you  take your blog “on tour”? How often do audiences connect with you and your blog “in the flesh”?

Blogs should not just be restricted to an on-screen activity. The best bloggers are the ones that connect with real people, in the real world – live.

Search engine ranking influenced by readability

Your website will not retain people for very long if your pages are typical. On average, around half the people who visit a website disappear immediately the page opens – they “bounce” out. And even if they do stay on your web page for any reasonable length of time, research shows that the average amount of each web page that is read by visitors is a mere 20%. Even at the “high end” only 28% of a web page is read.

Online, people scan. They rarely read every word. We look at headlines, sub-headings and visual clues as to what the page contains. We skim read. And therein lies a problem.

Skim reading means we only truly understand things if they are written at a very low level. Even if you have a Ph.D. in rocket science, the chances are when you skim read something you can only understand it if it has a reading age of around 10 years old. In other words, if your website is not aimed at primary school children, most of your readers simply will not understand your material.

And now there is another problem – Google. The search giant is now assessing reading age of web pages and using that to help make ranking decisions. At the moment, Google is merely presenting search results according to readability using the “advanced search” option.

Google now checks website readability
It presents the results as “Basic”, “Intermediate” or “Advanced”. Check several typical search terms and you find that most websites are in the two higher levels – making much of the web apparent nonsense when we skim read. Indeed, several studies have shown that significant slices of the web are written for people who have graduate level English. And that’s before we take into account the fact that many people reading websites will be doing so in their second, or third tongue.

In other words, vast swathes of the web are useless. Full of stuff that is brilliantly written for brilliant minds, or confusingly written by confused ones…!

Here’s what to do. Check your web readability and make sure it is at primary (elementary) school level. Firstly, that’s the best way people can engage with your content, given that only 20% of the page will be read and that most of your readers will be skimming.

But, there’s also the Google benefit. By taking into account the readability of web pages Google will be able to obtain data which helps rank sites. Expect highly readable, low reading age material to get higher rankings than anything “advanced”. You have been warned…!

Boost your website because of snow bound Britain

Cars stuck in the snowBritain’s roads are at a standstill with cars and lorries are still stuck in snow and ice. Hundreds of schools are closed, children are happily sledging and skating, and the shops are complaining that people are staying at home. Welcome to winter. People have been stuck in traffic jams for hours and some have even slept on trains because the tracks were iced up. Meanwhile, Canadian trains plunder their way through ten feet high piles of snow and the Russian transport system copes with the icy conditions that blast their way across the nation. But Britain has a peculiar problem – and it is not our attitude to winter. Rather it is our attitude to work.

Here, everything simply has to be done 9 to 5. Whether it is work, distribution of goods, or schooling, it’s all 9 to 5. In other nations, there is much more flexibility with timings. In Germany, for instance, many schools start at 7.30am, finishing at 2pm – thereby avoiding the “office hours” rush. Similarly, in Japan, distribution of goods is often an overnight affair, avoiding daytime hold-ups due to trucks. Here, almost everything is done in the 9 to 5 framework, meaning that inevitably roads get clogged up. Add ice and snow to the mix and you are bound to have trouble.

This timing issue is prevalent online. One of the most popular questions about blogs or website content is “when is the best time to post?”. It is as though everyone wants to stick to some rigid timetable, imagining, rather like the British transport system, that there is a magic window for when to do something like blogging.

So, what are the fact? The facts are that most blogs are read in the morning, between 8am and 1pm. On Facebook, most blog posts or other web content is shared either before 9am or at the weekends. Meanwhile, most Tweets about blogs are done towards the end of the day, between 4pm and 6pm. Clearly, people are using Facebook before work, or afterwards – but especially at weekends (largely because it is banned by many companies). And they are using Twitter as a bit if light relief towards the end of a busy day.

When people see such data they go “Aha, so the best time to blog is first thing in the morning or late in the afternoon, or at weekends”. They see the information, put two and two together and come up with a calculated figure that if you blog at these times of the day you will get more recommendations, likes, Tweets and so on. Not necessarily.

The problem is, so many people see such timing information that the world is alive with blogs during those peak hours. In other words you are a mere car in the traffic jam of the Internet – you become LESS visible than the lone car on the empty road.

New data on the best time to blog comes from Dan Zorella. Look carefully at his graphs. They do not tell you the best time of day to blog, though they appear to. What they reveal is shown in his very last graph – that those blogs which get the most attention are those which publish articles SEVERAL TIMES A DAY. In other words, it is not about the best time of day to publish something, but rather publishing several different things at various times of the day.

When everyone publishes at those peak hours, it is rather like everyone in that 9 to 5 mentality of Britain; it clogs everything up. You get less attention, not more. Be flexible, publish at various times of the day and you will get more notice taken of you – especially if you publish lots.

Instead of asking “what is the best time of day to post?” ask instead “how can I increase the number of posts I make each day?”.

It is rather like the British transport ministers. Instead of asking “how can we deal with the traffic chaos on congested icy roads?” instead they should be asking “how can we change British attitudes so the roads are used constantly, rather than only in peaks?”. That would do more to solve the icy road problem, than a lorry load of grit.