Internet Tips: Keep your negative customers happpy

Keep your negative customers happpy

Make sure you please your negative customers or those who complain. You can, for example, refund their money, give them a discount or give them a free gift. For example, you could say, "I understand how you must feel, so I'm giving you a complete refund." Another example would be, "I’ve been in your shoes before. I'm going to give you a 50% discount on your next purchase."

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Keep your negative customers happpy