Attended by Humans™ enables website owners to expand their scope to include interactive, live communication with their website visitors. This cloud-based application does exactly what the name suggests : it enables a website owner to have the website ‘attended by real people’. Just like a shop or an information counter. This new service allows visitors to a website to communicate live with remote service agents by simply clicking the button on the website.
This VaaS solution (Video as a Service) is aimed at corporate and government organizations. It is very suitable for a variety of applications such as e-commerce, support, training, recruitment, etc…
The website visitor chooses between viewing pre-recorded content or a live connection with a real person. The visitor deploys a PC or Tablet using Internet, WiFi or 4G. There is no need to download any software. The service information agents do not need any software either. They can simply connect from their existing workstations. A specialized device is supplied to the agent to ensure alignment of eye-contact with the visitor. Genuine eye-contact does make a big difference in the experience of the visitor – it conveys trust and establishes rapport.
Attended by Humans ™ features include : high quality video communication, sizeable video window, audio communication – also with landlines and GSM, text chatting, intelligent ‘skills based’ routing (who takes which call, when), media player with IVVR management, data collaboration and detailed statistical reporting.
Attended by Humans ™ does not only improve the service to the customers but it also increases conversion rates and reduces bounce rates. Because there is no better time to meet with your customer than when he or she is visiting your website ! The end-result : better service and higher sales.
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