Graham Jones

Internet marketers need to see things from the customer perspective

Yesterday one of my clients called me about Wordtracker. She was using Wordtracker to try and find keywords she could use in one of her web sites. However, she was having difficulty in finding any words that had reasonable numbers of searches or little competition. Discussing things with her I soon realised she was looking for words that she used to describe her business. I suspected these were not the words her clients used. When we started to think about the words her clients used, she became much more successful in finding the right keywords.

What this tells me is that when using Wordtracker or other keyword tools, you need to use the words and phrases that your customers and potential customers use, rather than the ones you would like them to use. For example, you may be selling “prestige cars”, but your clients may be searching for “posh cars”.

A good way to find out what your customers use is to look through past correspondence and emails. Also talk to a few of them and ask them how they describe your work or your business. The more you see things from your customers’ perspective the easier it will be to find the right keywords for your web site. And if you get the right keywords, you’ll get more hits and will be more likely to attract sales.

Graham Jones
Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+
Graham Jones

@grahamjones

Graham Jones is an Internet Psychologist, professional speaker and author of 32 books who helps businesses understand the online behaviour of their customers
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Graham Jones

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