How to get your emails opened

Getting your emails opened can be a real problem. We are being drowned in a sea of email messages, texts, RSS feeds, Twitters and all sorts of instant messages. Is it any wonder that people fail to open emails?

I was in a client’s office the other day and she told me that she needed time to sort through her emails – her inbox had 720 unread emails dating back weeks on end…! Yet she is not alone; people sift through their emails and only open the most important ones, saving the “maybes” until later – when they just delete them without reading them…! Many people just can’t be bothered to deal with the messages; they reason that if the message was important the sender will get back in touch anyway.

So how can you get your emails opened? The trick is to make your email message completely relevant to the specific needs of the individual. Tap into their real interests and your email will be opened. A recent study from Marketing Sherpa shows that people do open emails when they contain relevant information, such as details of an online transaction. They want to read about things like shipping information, or check the receipt you have sent.

How to get emails opened

So the question is, how often do you use such emails for marketing messages? Clearly your customers are opening these transaction emails, but are less likely to open general emails from you, or subsequent marketing messages. It makes sense, therefore, to include marketing messages in those transactional emails.


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Graham Jones
Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+
Graham Jones


Graham Jones is an Internet Psychologist, professional speaker and author of 32 books who helps businesses understand the online behaviour of their customers
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