Recorded a package for the BBC TV programme “The One Show” (weekdays 7pm) about the way the Internet is affecting our ability to communicate.
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- Is communication getting too complex for brands? Different categories of customers prefer alternative methods of communication. There is a complex array of methods of communicating required by brands.
- Retailers are failing to impress their customers Internet shopping sites are not really providing what people want. Bricks and mortar retailers have a lot to learn.
Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+
Graham Jones is an Internet Psychologist, professional speaker and author of 32 books who helps businesses understand the online behaviour of their customers
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