Just been interviewed on BBC Berkshire by Tony Blackburn about the psychology of complaining about online purchases.
Other posts that might interest you:
- Men are the champions when it comes to online shopping Contrary to popular belief, men lead the way when it comes to shopping … online shopping, that is
- Psychology is fundamental to every business,… Understanding your customers means you need to understand psychology and demonstrate you have thought about it.
- Consumers Redefine ‘Fast’ Shipping Lackluster attitudes toward Black Friday remain the same; shoppers experimenting with new and different retailer
Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+
Graham Jones is an Internet Psychologist, professional speaker and author of 32 books who helps businesses understand the online behaviour of their customers