Just been interviewed on BBC Berkshire by Tony Blackburn about the psychology of complaining about online purchases.
Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+
@grahamjones
Graham Jones is an Internet Psychologist, professional speaker and author of 32 books who helps businesses understand the online behaviour of their customers
How social networking sites may discriminate against women https://t.co/huRSiFV6jK https://t.co/R6wyAcCZDF - 16 hours ago