Combining on-site and Social Media Marketing Will Develop The Strongest Customer Relationships

Brand marketers that are evolving their approach to develop a strategy that encompasses engaging content on both their own-brand website and social media, stand to develop the strongest possible relationship with their customers, according to integrated social media, PR and SEO agency, Punch Communications.

Whilst customer relationships clearly work differently in the two environments, the strategy of adopting both as complementary presences allow a brand to engage in two distinct models – firstly reacting to customer interest via the brand site and secondly to thoughtfully participate in a customer’s experience when they are already engaging with social media. By engaging through social media, the brand benefits from the provision of relevant customer information and illustrates increased transparency, flexibility and the desire to understand their customers.

In the UK for example, Facebook is the most popular social network as it has twice as many users as YouTube, 17 times more than Twitter and is the second most visited website in the country, behind Google. Therefore, it is the marketing channel that provides businesses with the greatest opportunity to reach out directly to consumers in what has rapidly become somewhat of a natural habitat for thousands.

Whilst many brands are now strengthening their customer relationships through social media, many have yet to take advantage of the opportunity, through focussing on broadcasting content to users, rather than engaging them in dialogue.

Marketing strategies can no longer rely on audiences returning to a brand time and again and Clinton Cards is one such B2C business that is rapidly developing its social media strategy alongside its website communications. The UK’s leading high street greeting card retailer recognises that the more choice of touch points offered to a consumer and the varied communication techniques that each one brings, the greater the chance for a sustained relationship.

Pete Goold, managing director of Punch Communications, said: “When Facebook users are visiting the site many millions of times each day, {{ B2C brands should be asking themselves if they are participating with those consumers as effectively as possible }}, in order to engage their interests and further their relationship. Sadly, so many are not fulfilling their potential to reach out, start on-going dialogues and create highly engaged social networking communities in order to further brand awareness and loyalty.”

By using the top 100 retail websites as a sample group, Hitwise found that each brand’s Facebook fan equated to an additional 20 website visits (over a 12 month period). This illustrates that if brands successfully participate in the space in which their audience already convenes, as well as through their brand website, there are plenty of rewards to be reaped; in the UK alone, 500 million hours are spent on Facebook each month.

Pete added: “There is little doubt that one-size fits all approach is no longer a sufficiently sophisticated strategy for digital marketing. Where brands are able to meaningfully participate in social media experiences, rather than simply push messages out, social communities tend to respond extremely favourably, resulting in disproportionately high positivity and loyalty. In short, it’s simply about going back to the old marketing truism of tailoring the message to the individual, which remains universally beneficial and is now more possible than ever before.”

For more information on Punch Communications’ integrated approach to social network activity and to see what it can offer your business compared to other social media agencies, visit www.punchcomms.com. Also, if you’re looking for social media, SEO or PR jobs, visit the Punch website to review the positions that are currently available.

To join in the conversation with Punch on Facebook, Twitter or Google plus, visit facebook.com/PunchCommunications, twitter.com/punchcomms and gplusnick/punchcomms.

Statistics courtesy of Experian Hitwise, 2 February – http://weblogs.hitwise.com/james-murray/2012/02/10_things_yo…

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Bedtime Social Networking Causes Sleep Deprivation Epidemic

Millions of Britons are losing valuable sleep each night because they are addicted to social networking according to findings from a new sleep report.

Gone are the days when Britons liked nothing better then to be tucked up in bed with a mug of cocoa and a good book. In today’s modern society, 72% of adults spend their time in bed before falling asleep updating or checking their friends status updates on Facebook.

The study commissioned by Travelodge hotels surveyed 6,000 adults to explore the nation’s bedtime habits and key findings revealed we have become a nation of ‘Online-A-Holics’. So bad is the problem that seven out of ten Britons are tweeting, poking, surfing and writing on each others’ walls instead of going to sleep. In addition 18% of adults send a daily night-time tweet to their followers and one in five Britons catch up on tweets from their favourite celebrities and friends in bed.

On average each night Britons are spending 16 minutes in bed socially networking with pals – with the peak chatting time being 9.45pm. This time spent social networking is affecting Britons sleep quota as on average respondents reported they are getting just six hours and 21 minutes sleep per night. (This is one hour and 39 minutes below the recommended quota of eight hours of sleep per night.)

Dr Michael Hastings, an expert in sleep patterns and body clocks and a research scientist for the Medical Research Council at Addenbrooke’s Hospital (Cambridge University Hospitals), said “From a sleep point of view, this news is not good at all as it’s having a huge negative effect on people’s sleep. Adults don’t realise what impact using computers, mobile phones and other gadgets before falling sleep is having on their night’s sleep. Being exposed to bright light from computer and mobile phone screens while in bed completely delays the brain and body’s ability to get to sleep.”

“As a result, people are not able to get to sleep as quickly as they should and aren’t getting the required amount of sleep they need each night. A lot of people think that when they go to sleep their brain is turned off but that is not the case. The brain simply engages in a different activity where it stores important memories and gets rid of information that is not needed. If people aren’t getting enough sleep each night their long-term memory is most definitely being affected and using social networking sites and technology before they go to sleep is worsening this.”

“The sad thing is social networking is doing exactly what it was invented for – to grab people’s attention and make them addicted.

Corinne Sweet, Psychologist, comments on the research findings: “We have become a nation of ‘online-a-holics’. This addiction for social networking supports Maslow’s theory of humans having three basic needs. One of these being the need for love, affection, belonging and self-worth and Facebook provides the perfect solution to fulfil this requirement. By socially networking we can fulfil our need to communicate and share our news in one hit with all of our contacts across the world 24/ 7 and obtain a comprehensive snapshot of what they are up to at any given time.”

“Like all things there is a time and place and social networking should not take place between the sheets as it can be detrimental to our well being. By texting, tweeting, surfing and writing on our walls in bed we are nodding off with a busy mind which impacts upon our quality of sleep during the night. Bedtime should be associated with calming down and chilling out with a good book, listening to easy music, catching up with your partner or enjoying a love-making session in order to get a night of deep, nourishing sleep. Make time earlier in the evening for social networking as it will help you distress after a hard day and prepare you for bedtime”.

Further research findings revealed that 65% respondents stated the very last thing they do before nodding off at night is to check their mobile phone for text messages. On average Britons will spend around nine minutes every night texting before falling asleep. Four out of ten adults reported they have a regular text communication with friends in bed every night.

So bad is the obsession with bed-texting that 20% of Britons surveyed confessed they have stopped mid-way whilst making love with their partner to check on an incoming text message.

Corinne Sweet, Psychologist said: “‘No sex, Im texting’ is the new British bedtime motto, it seems but couples need to be aware it can feel quite insulting to come second (as it were) to a text which can result in serious problems within a relationship. It’s a good idea for love and intimacy to really blossom, if all mobiles and laptops can be left out of the boudoir, at least during love-making. Nothing is more annoying than the constant bleep of electronics to interrupt your night-time bliss”.

Twenty seven per cent of adults surveyed also reported they are regularly awoken during the night by an incoming text message. Whilst a quarter of workers (25%) reported they frequently get a late night work related text from their boss.

Fifty one per cent of British adults surveyed stated the very first thing they do when they wake up – before even getting out of bed is to check their mobile phone for new texts or emails. One in ten respondents reported they will respond to any texts that have come through the night before getting out of bed.

As well as socially networking, a quarter of the nation (25%) does their weekly grocery shopping between the sheets. Whilst one in ten adults settles any outstanding bills online before nodding off. Over a third of the nation (35%) likes to surf celebrity news websites in bed for the latest showbiz gossip before slumbering.

With the festive season fast approaching 47% of respondents reported they are spending their time before falling asleep shopping for Christmas presents and making the necessary festive season arrangements.

One in ten Singletons surveyed admitted they like to check out online dating websites before falling asleep in the hope of finding their perfect partner.

The study also revealed the timehonoured, faithful alarm clock is set to become obsolete with 84% of adults now using their mobile phone as an alarm clock to help wake them up in the morning. In contrast in 2008 only 34%* of Britons used their mobile phone as a wake-up call. On average 36 of adults will get out of bed immediately once the alarm goes off whilst 42% like to press the snooze button a couple of times.

One in ten adults will set their daily alarm half an hour earlier than they need to get – so that have 30mins of snooze time every day.

Travelodge Sleep Director, Leigh McCarron said: “Alarm clocks have been shown to cause heart rhythm irregularities which can cause a heart attack. The alarm clock’s strident ringing tone can be a shock to the body and mind. My recommendation is to wake up naturally as the awakening is part of a natural sleep-wake cycle and it can help you feel less groggy. Make your last thought before sleeping to be your intention to wake up at a particular time and sleep in complete darkness to aid a natural wake-up call.

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Facebook Timeline; What it Means for Candidates, Guardian Jobs Gives Advice and Tips

The imminent reformatting of Facebook looks set to further expose the private lives of its users. The standard layout will be transformed into a timeline of events, a collated year by year account of user’s movements on Facebook since their birth, or Facebook sign-up date.

It has, understandably, caused a stir amongst employers and employees, because of the backlog of history now so readily available to browse and click. In short, if nothing is tailored, made private or deleted, employers have immediate access to a potential candidate’s ‘social’ history – warts and all.

Guardian Jobs acknowledges it is an interesting issue and a subject of great debate. It raises questions around the relationship between employers, jobs [http://jobs.guardian.co.uk ], candidates and networking sites whether professional or social.

Social sites offer their users a powerful connection tools, based on interest, or personal data matching like where users live, or like to shop. But the line between social networking and socialising can be a thin one. While Facebook has arguably moved things forward within the recruitment process – opening doors of networking and opportunities for many – it has also enabled employers to shut down potential candidates based on their online profiles – including photographs of people socialising. In the UK 76% of all Facebook profile photos are of people in an inebriated state, the highest figure globally. And numerous surveys have shown that employers and recruiters use Facebook and other networking sites to filter and check the profile and background of potential candidates.

On one hand, this can work very well for the employee by showcasing an involved informed candidate able to discuss industry trends, and taking an interest perhaps in raising money for charity. But the threat to a candidate’s privacy, ability to let off steam and have fun whilst not at work is also present, and we all need boundaries between work and play. Prospective employers will have – if settings remain public – access to Facebook footage in all its glory: whether drunk and vulgar abandonment or informed engaged professional.

Guardian Jobs advises users of social platforms whether social or professional to consider their online footprint. This means typing their name into a search engine and checking what comes up. They also advise that candidates may want to consider having professional accounts, and that they must check privacy settings.

Guardian Jobs’ Facebook page is full of news, articles and ideas to help candidates and professionals progress cyber careers. Knowing how to network without jeopardising reputation is a challenge but there is plenty of credible, free advice available to internet users.

Head to http://www.facebook.com/guardianjobs for all the latest job listings

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Immortum – An App for Using Social Media After Death

Maxelerator Ltd, a venture firm announces the launch of Immortum ( http://www.immortum.com), a social media site that allows continued social media interactions even after people have died.

Immortum allows people especially those near end of life due to age or illness to store their memories or messages and publish them later including after death. The published messages are posted on their personal blog as well as the facebook wall allowing the users of Immortum to continue their social media interactions with their facebook friends or with general public even after they die.

One of the Immortum users posted a secret message for his yet to be born grand-child which would be delivered when his 5 year old son has a child and that child grows old enough to read (http://www.immortum.com/b.jack.holly.jh). Another user has posted an undisclosed message for her young daughter which would be delivered when she grows up and gets married. (http://www.immortum.com/m.4f327fdbc85a2)

Use of journals or memory boxes has been advised by professionals in palliative care to people close to end of life. Also, it is a common practice for people to entrust their lawyers with letters which are then disclosed posthumously. Immortum has taken these common practices and given it a modern twist by linking it with popular social media concepts like facebook and blogs.

The key feature of Immortum is a Postlife Journal where users can post messages that would be published after death. Immortum also provides a Life Journal, blog and has multiple forums, which are all linked to the facebook wall of the users. The forums cater to difficult topics including death, coping with illnesses and grief management. Immortum is a free service with no usage limits.

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New Social Media Analytics Technology Measures ROI for Retailers

Now retailers can put a dollar amount to all types of social sharing.  It’s simple to identify which social networks are driving the most sales.  In addition you can analyze demographics at a product level.  For example, Product A might be more popular among males aged 25-34 on Twitter while Product B is shared more on Facebook by females aged 35-45.

“After setting up AddShoppers and incentivizing people to share, we are already collecting extremely valuable data, driving new social conversations, and acquiring new customers at a nominal Cost Per Acquisition. AddShoppers brings eCommerce social media marketing to a whole new level.” – Jed Young, Internet Marketing Manager at FairwayStyles.com

During their beta, AddShoppers’ new Social Promo Callout technology, increased Facebook Likes, tweets, and more by 30% on average.  If a retailer chooses to offer a coupon for sharing, their customers are alerted by a callout tag that displays the applicable discount next to the sharing button of choice.  After a customer shares, their friends can click through to view the product and share for their own discount.

Until now retailers were unable to analyze the worth of social sharing sources such as Facebook, Twitter, Google +1, and Pinterest in aggregate.  AddShoppers is the first open social sharing service built from the ground up for eCommerce.  With just 5 minutes of their time and a few snippets of javascript, retailers can be up and running.

AddShoppers is integrated with some of the top eCommerce platforms out of the box, including:  Magento, Shopify, Volusion, Yahoo! Stores, and Big Commerce.  Only sharing sources that make sense for retail such as Wishpot, Kaboodle, and Stumbleupon are integrated.  AddShoppers’ Influencer technology is powered by Klout so retailers can sort by their most influential sharers.  Sharing demographics are enhanced by Rapleaf and Facebook.

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Some of the links on this page are Affiliate Links and lead to sites where I can earn commission income should you buy anything. Graham Jones is a participant in the Amazon EU Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.co.uk

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