Graham Jones

Word of mouth is still important on the Internet

Many Internet marketers would like to have us believe that success online is all down to various bits of technology. They tell us you need this kind of ecommerce software, or that kind of autoresponder, or a specific piece of unblockable pop-up advertising service. But none of these are really as important as good, old fashioned word of mouth.

I recently read “The Secrets of Word-of-Mouth Marketing” by George Silverman, which is an excellent, practical guide to exploiting word of mouth in business. One of the points this book makes is the power of word of mouth – in fact it demonstrates that above all other marketing methods, word of mouth stands out as the most significant.

So it should be no surprise that a recent study shows that a sizeable slice of the buying public check out online reviews of products before buying. In fact two out of three online shoppers check product reviews mostly or always before buying – and they need half a dozen or more reviews to feel comfortable. In other words, they are depending on word of mouth recommendations from other buyers before deciding whether or not to purchase.

For online retailers this means that the most important thing to concentrate on is getting those reviews from your customers. Instead of looking for the latest technological gadget, merely encouraging your customers to write reviews of your products and services is likely to do you more good. Once again, this study demonstrates that good, old-fashioned marketing methods will work even online and that you can forget all that fancy technological gibberish.

Graham Jones
Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+
Graham Jones

@grahamjones

Graham Jones is an Internet Psychologist, professional speaker and author of 32 books who helps businesses understand the online behaviour of their customers
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Graham Jones

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