Cluttered web pages may not be bad after all

Do you get annoyed by web pages that are cluttered and lack clarity? You land on the page and you are faced with all sorts of boxes, images, adverts and general untidiness. When you ask people what they think of such web pages they generally do claim to be frustrated and put off. Indeed, many people say they would simply leave such sites and go to another one which looks more professional. Part of the reason, apparently, is that visitors cannot work out what the page is about – the meaning gets hidden amongst all the clutter.

Or does it?

Take a look at Amazon. Some people say they do not like it because they view it as cluttered, untidy and not a web design award winner. Yet in the last quarter alone this website brought in almost $14bn. Not bad for a site some people say is “full of clutter”. The meaning of the site must get through in spite of the very busy pages it presents to us.

Amazon.com

Often, website owners confuse meaning with clean design. That is not necessarily the same. Take the plethora of “pile it high, sell it cheap” retail stores. The items are not displayed well, they are often still in cardboard packing boxes rather than on shelves and there is a general aura of “cheapness”. That makes us feel as though we are getting a good deal. The “design” of the stores makes us think “bargain”. Yet some of the prices are higher than for similar items in “better designed” shops. For instance, I bought a single item in a “pound store” yesterday, paying £1 for it of course. Five minutes later I was in a major retailer with bright lights, beautifully designed displays and so on to discover the same £1 item available for 79p. The “pound store” had – by its design – lulled me into the cheapness frame of mind.

Similarly online, the design of Amazon helps you think “bargain” – the design encourages you to buy and the sometimes cluttered nature is part of that. In other words, we get a “meaning” from the design which is more subconscious. It can be a mistake, therefore, to think that clean design is the only way to get your meaning across.

This is highlighted in recent research in Taiwan which looked at whether or not the meaning of words came through when they were crowded out by clutter on the page. It transpired that the meaning was indeed identified by the readers even if they couldn’t actually spot the word. It is more evidence that clarity or clean design is not the only way to get your meaning across. You can easily demonstrate the meaning of a web page without people actually seeing it. Clutter might even help.

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Graham Jones
Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+
Graham Jones

@grahamjones

Graham Jones is an Internet Psychologist, professional speaker and author of 32 books who helps businesses understand the online behaviour of their customers
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