A report out today suggests that online retailers are losing millions of pounds each year because their sites are not accessible enough. What that means is that people with disabilities, such as sight problems, or a lack of an ability to use a keyboard, are not able to use many shopping sites. This means that retailers are losing out significantly. Millions of people with disabilities could be shopping online, but aren’t. When you think of it, the Internet is the perfect place to go shopping for those with disabilities. So it makes sense for retailers to adapt their sites to make that possible. However, few sites are accessible, in spite of legislation which requires it. They may not wish to stick to the letter of the law, but to avoid changing web sites is simply refusing cash. And that should be a big incentive for Internet retailers to change.
Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+