Email Marketing Is About Trust

Marketing via email can be very productive. Indeed, many Internet marketers make more money from their email list than they do from their web pages. But, with “open rates” and “click through rates” going down the whole time, how can you make money from your list? Well, as always there is a psychological component. New research suggests that the main reason for opening an email marketing message is because you trust the person who sent it. In other words, the main task of anyone engaged in email marketing is to build trust with their audience. You do that in several ways – looking and being professional, having physical addresses and contact details on all your pages and messages, as well as using recognised, secure systems for everything you do. But there is more to trust than this. Psychological research at the University of Columbia, New York showed several years ago that one of the main components of trust is showing your audience you care for them. In other words, everything you do must be from their perspective; the more you focus on your audience needs specifically, the more you will be trusted. And the most trust you gain, the more emails you’ll get opened.


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Graham Jones
Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+
Graham Jones


Graham Jones is an Internet Psychologist, professional speaker and author of 32 books who helps businesses understand the online behaviour of their customers
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