Adore your web site readers so they will truly love you

Lovers often look into each others’ eyes and whisper “sweet nothings”. They are just a string of words, sometimes just noises, that mean “so much”. Darling, gorgeous, bunnikins – whatever takes your fancy. But these words of high emotion trigger our brain into some high level activity.

New research conducted in Germany has looked at the way our brain functions when it is stimulated by emotional words – and the results have important implications for anyone running a web site.

What the study shows is that when our brains are triggered by emotional words it boosts understanding of what we are reading. Emotional words therefore make it easier for us to read. (You see I said “boosts understanding” – “boosts” is emotional, the alternative of “make it easier to understand” is neutral and therefore more difficult to instantly “get”).

Newspapers are frequent users of emotional language, which means that if your web site is to succeed in getting rapid recognition of your message – quick as a flash (oops more emotional words for you) – then you need to write like a newspaper reporter. In fact, web sites are read rather like tabloid newspapers – people skim through the pages, flitting from bit to bit, looking at the pictures, reading captions and only reading the whole story if they like what they see.

So writing your web pages rather like a tabloid newspaper is likely to engage readers more and help them understand what you say thanks to the high levels of emotional language. Sorted.

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Graham Jones
Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+
Graham Jones

@grahamjones

Graham Jones is an Internet Psychologist, professional speaker and author of 32 books who helps businesses understand the online behaviour of their customers
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