Business urged to respond to changing behaviour

A senior research executive at Universal McCann, Tom Smith, has urged companies to respond now to the changing behaviour of people, rather than wait until it’s too late. He makes his comments in the January 2007 Revolution magazine which published details of Universal McCann’s latest research on blogging. This has discovered that 48% of people aged 16 to 44 have visited blogs. Some 26% write blogs and a further 20% plan to start a blog. However, RSS and podcasts are not making much of an impact with very low usage rates. The Universal McCann study also shows how tremendously important social networks are, with 74% of people using them to review products or services. In the same issue of Revolution magazine, John Gaffney of Peppers and Rogers Group suggests that newspapers may soon be the vinyl records of media. Taken together these two reports show the growing importance of the interactive elements of the Internet for many people. It further underlines the need to have an active company blog, to take blogging and social networking seriously and to have it at the heart of your organisation’s media strategy.


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Graham Jones
Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+
Graham Jones


Graham Jones is an Internet Psychologist, professional speaker and author of 32 books who helps businesses understand the online behaviour of their customers
@bbclaurak Aha. That explains that old political term, the wets. - 11 hours ago
Graham Jones
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