Have you noticed that many membership sites offer three options, such as the Bronze, Silver and Gold, or the Essential, the Premium and the Platinum..? However they name them, the levels of membership sites tend to come in threes. Great orators also know that when they say things three times, audiences tend to latch on more strongly to what they say. And good writers often put things in threes as well – to emphasise, to clarify and to convince. Whoops…! Just did the “three thing” myself…!
Sales people also know the “rule of threes” – they give people three options. There’s the really cheap version, the hugely expensive option and then the middle alternative. The idea is that people will buy the middle option because they think the cheap one is, well, “cheap” and they think the expensive item is, well, “expensive”. So by offering these two polar extremes it seems to force people to choose the middle option.
On membership sites, too, people tend to go for the middle option – not the bronze or gold, but the silver option (or whatever the middle alternative is called).
Now, new research confirms several earlier studies which demonstrate that we do indeed “plump” for the central choice. If you want to sell something online you can make people much more likely to buy if you offer it in three alternatives – colours, flavours, shapes, whatever. But, this new research shows that people will be much more likely to select the middle choice if you list them horizontally OR vertically with the one you want people to buy being placed in the middle.
So, that means any imagery you use in your e-commerce sites, or online catalogues should always have at least three options, with the one in the middle being the most profitable for you. The research suggests this is the one people would be most likely to buy.
- Pricing Multiple Editions – SurveyGizmo Takes a New Approach (iterativepath.wordpress.com)
- The Power of Three (customerthink.com)
Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+