What people do not see on your website matters

When you landed on this page, did you pay attention to the elements around the edges, the “stuff” you didn’t really see? Eye tracking studies suggest that we do not look at very much on a web page. Indeed, many studies “prove” we never notice the advertising on a Google search results page. Strange then that enough people click on those adverts they don’t see to provide Google with $28bn.

Much of a web page we do see – it is just that we are not consciously aware that we have seen things on it. Whilst eye tracking studies show us what our pupils are focusing on, they cannot tell us what our brain actually registers in our peripheral vision. And we see a lot more than we are aware of.

Field of vision

New research shows that even though we are not aware of material in our peripheral vision, we do process it in our brains and – importantly – the information goes through our emotional centres and the decision-making parts of our brain.

In other words, people are making emotional decisions about whether or not they like your website based on information that reaches their brain that they are not even aware of noticing. It means that if you have material on the edges of your page which people dislike – such as garish adverts – they may not be consciously aware of them, but they will be helping people form an impression of your site and be part of their emotional reaction towards you. Equally, if there is something broken on your site, such as a missing RSS feed, it may not be a “problem” as such, except that if people see it in their peripheral vision they’ll probably think less of you.

What the research on peripheral vision tells us is that what people CANNOT SEE on your website is just as important as what they can see. Anything which causes an emotional reaction which is different to your main intention is going to have an impact on your website visitors.

So perhaps it is time to get some eye-tracking research done and then concentrate on the areas people are not looking at. This will affect the impact of your site by showing you what is in a visitor’s peripheral vision. And if you cannot afford eye-tracking research, the next best thing is mouse movement and clicking behaviour which you can study yourself using something like Crazy Egg.

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Graham Jones
Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+
Graham Jones

@grahamjones

Graham Jones is an Internet Psychologist, professional speaker and author of 32 books who helps businesses understand the online behaviour of their customers
Should you target your website at trackers, hunters or explorers? https://t.co/s3UVgz8zOe People buy things online… https://t.co/nRslPfxXH4 - 46 mins ago
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