Being “on” a social network is not the same as using it

It is highly likely that you have a profile on at least one social network. You probably have a profile on at least one of Facebook, LinkedIn or Google+. You may also have a Twitter account and maybe an account with Instagram. Indeed, most people have more than one social network profile.

But there is a world of difference between having a social network profile and using that social network.

Whenever I run a workshop for business leaders I ask “are you on LinkedIn?” These days, everyone raises their hand. “Excellent news,” I say, “that means everyone here is on the main business network. So how many of you have used LinkedIn during the past seven days?”

Most of the hands go down; often, nobody in the room has actually “used” LinkedIn. They are there just as passengers on the network, not taking any kind of active part – and wondering at the same time what the point of their LinkedIn profile is.

Google+_screenshot

Now, a new study of the usage of Google+ has found similar – shocking – results.

According to the research, there are 2.2bn Google+ accounts but only around 5m of these are active, posting information that isn’t just a comment on a YouTube video.

In other words 99.8% of people on Google+ are NOT using it.

That tallies with my ad-hoc measurement of people using LinkedIn – the vast majority of people simply have a profile and do nothing with it.

The social networks themselves can point to billions of people who have an account. But having an account and using it are not the same thing.

Businesses are still trying to understand how they can use social networks to increase sales and profits. The problem would appear to be that these businesses seem to think that all you have to do is create a profile and customers will come running to you.

Like most other things in business you get as much out of something as you put in. If all you put in to your social network is your profile, that’s all you will get out.

If you want to make the most of Google+ or LinkedIn you have to put more in. It means adding to the network on a regular basis, taking part in conversations and engaging with people. If you do that, you will get sales and new business leads. If you don’t do that you may as well go down to the corner of your street and whistle into the wind. It will do you as much good as simply having a profile on a social network.

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Graham Jones
Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+
Graham Jones

@grahamjones

Graham Jones is an Internet Psychologist, professional speaker and author of 32 books who helps businesses understand the online behaviour of their customers
I'll say it again, but online experience means the difference between business and no business. "Consumers quick to… https://t.co/sKngseEHNL - 1 hour ago
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