Graph showing two waves

Can your business survive a second wave of COVID-19?

Last week, the UK Prime Minister Boris Johnson admitted that a “second wave” of COVID-19 seemed inevitable. We have known about the pattern of viral infections for centuries, so it should have been no surprise to our leaders that this second wave was coming. The problem for businesses is that …

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Is your email out of control?

Last week I had a bit of a panic with my newsletter. As always, I check my email just after 10:00 am to see that the message has been delivered OK. However, by 10.15 nothing had arrived, and I was worried that it hadn’t been sent. So, I logged into …

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Can you beat an algorithm?

Algorithms frequently get things wrong. You can’t get rid of them entirely. But you can re-focus your business efforts so that you don’t need them so much and don’t get affected by their inevitable mistakes.

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Have you got “Zoom Anxiety”?

Twice this week I have been on video conference calls when people were reluctant to appear on-screen. They had their cameras off and were replaced with an icon and their name. One said she didn’t want to switch on the webcam because her hair was a mess. The other individual …

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Whenever people take a break they reach for their mobile phone and that's a bad idea

When you take a break do NOT pick up your mobile phone

It’s a pretty safe bet that whenever you take a break, you reach for your mobile phone. It’s such a habit that it is seen as “normal”. Indeed, just stop off at a motorway service station and you’ll see hundreds of people sitting in cars or at the restaurants all …

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