Category: Online Business

Woman in see through clothing
Online Business

Are you as transparent as a see through nightie?

The Speaker of the House of Commons got himself into a bit of bother this week. Parliament descended into chaos as politicians were angry that the Speaker, Sir Lindsay Hoyle, had changed procedures against tradition. Nobody actually mentioned the fact that these “traditions” were only set up in 1979 and

Radio studio
Online Business

Should you run your business like Steve Wright in the Afternoon?

There was much sadness in the UK this week when one of the nation’s most-loved radio presenters died suddenly. Steve Wright had been a fixture on the airwaves for over 40 years. He started on BBC Radio One, before moving to BBC Radio Two. Even though his show was in

Size matters
Online Business

Are men right after all when they say that size matters?

Much of this week in the UK has been dominated by the unedifying display of men talking about how big things are. Male politician, after male politician, was lining up on TV and radio to predict the size of the majority of votes their side was likely to get. They

Should you turn a crisis into a drama?
Online Business

Should you turn a crisis into a drama?

It’s been a dramatic week, hasn’t it? It all started with the shock announcement that after 27 years together, Tiger Woods was parting company with Nike. Then a Boeing 737 lost a fuselage panel mid-air, causing a rather obvious need for an emergency landing. I’m predicting that will become a

Self-checkout at supermarket
Online Business

Are you as bad as a supermarket self-checkout?

There’s a good chance you are properly fed up with hearing “something unexpected in the bagging area” when you go shopping. Then you have to wait for an assistant so you can prove that you are over 25 just to buy alcohol-free beer. Self-checkouts save supermarkets loads of money on

loyalty concept
Online Business

Are you doing the right things to foster true loyalty?

The political nerds who read this newsletter can’t have missed the fact that in the UK the governing Conservative party got a “bloody nose” this week. There were two by-elections for new members of parliament, both of which were lost in dramatic fashion by the Conservatives. Their voters either stayed at home,

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Online Business

Should you have a daily siesta?

All the best guides to writing articles say “never start with an apology”. But I fear I need to do just that this week. That’s because after receiving my article last Saturday, several people got in touch saying they I had scared them. Last week I was talking about the

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Online Business

What is getting you under the collar this week?

British holidaymakers who had been to the Greek island of Rhodes came back to the UK last week full of tales of woe about their disturbed holidays. Almost 20% of the island had been ablaze and the “news” was that British people on their hols had to find alternative accommodation

Exit door
Online Business

How should you get rid of customers?

Every business has customers they do not want. Just ask the 331-year-old private bank in London’s Strand, Coutts and Co. They didn’t want to have Donald Trump’s friend, Nigel Farage as a customer any longer. So, they told him they were closing his account and that he would need to

Business forecasting concept
Online Business

How good is your business forecasting?

producing a vision for what you are going to do and why you will do it. Forget thinking about what other people will do. You can forecast your future if you create it.

Fence painting
Online Business

When did you last paint your garden fence?

If you are a “big change” business, then you are like my garden fence. Leaving it unpainted for so long has created much more work, at a higher cost, than if it had been tended to every year. Ignoring reviews of your online activity for long periods also means you make more work for yourself and raise your costs.

Christmas presents
Online Business

Are you ready for Christmas?

OK, I know, it is September, and I am talking about Christmas. Sorry for bringing it up so early. Even if you are not Christian and don’t celebrate Christmas, late December is still an important time of the year for businesses. It’s the traditional time when people hand out business

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Blog

Should you go back to basics for selling?

This week has been somewhat frustrating in the Jones household. It all started when I noticed that the butter I got out of the fridge was slightly softer than usual. I put it down to the hot weather. After all, the outside thermometer in the back garden was reading 34

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Online Business

How to do business online

This is an interview I did for “The Leadership Podcast” covering a range of issues on how to do business online, particularly following the COVID-19 Pandemic.

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Internet Psychology

Are you heading to the beach today?

Following the crowds is not a good idea to prevent COVID-19. But equally following the business crowd is not a good idea for your company success.

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Online Business

30 years of the World Wide Web

30 years of the World Wide Web has flown by. Can you remember life before the Internet? It was more cumbersome and time-consuming but was less stressful and we were less angry with each other.