The secret to online success is revealed: there is no secret. Your online business depends on working hard on three main factors.
Customers are loyal to a few dominant brands. But the rest of business struggles with loyalty due to inconsistent marketing.
For almost three weeks I did not have a website, or emails. My discovery of poor standards and poor service provides lessons for all businesses.
Dominant players on the web focus the mind of users; that means your website needs to be like the dominant sites
Website visitors need to see the tangibility of products to help encourage them to buy. But how do you do that in two dimensions online?
There is one app you should use more than any other. But which one is it? The result might surprise you.
You need to be more accurate on your website, rather than emphasise expertise. Only people with low knowledge value expertise more than accuracy.
Most shoppers start their shopping journey online. At the same time most businesses are failing to get digital marketing right. Business is out of touch.
Losing files has an impact on your business, but failure to backup also has a psychological impact upon you.
Several different methods of communication are now available. Are you using the right one each time?
Customers trust you more when they believe you are an expert in your topic. Here are five ways you can convince them of your expertise.
You can develop all kinds of apps, but research suggests only one kind of app has any real longevity. That’s the kind you should develop.
Study shows that people lose faith in websites that have mistakes and errors
Your website visitors will be quickly annoyed if you do the wrong things. Here are five key things to avoid.
Business owners fail to get to grips with understanding their customers. But what is the real issue in understanding your customers?
Usefulness of technology is our over-riding factor in helping us enjoy the experience of using it. If your website is not useful it won’t rate highly.
A major survey has revealed that USAA tops the online customer experience league. But why?
How can you increase customer loyalty simply by using your website? Follow these five tips to find out.
You can increase your online sales with five simple steps that focus on customer convenience and the ability to provide them with something they want in the way they want it.