Start going out more

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Dramatic figures released by IBM show that companies are replacing face-to-face contact with social media and interactive websites. There has been a whopping great 256% increase in use of social media by companies in the past year. And during that time, face-to-face contact has reduced by 13%. As companies do more online social interaction, so they are reducing the time taken out of the office for face-to-face contact.

Face to face meeting

At first sight this might seem highly sensible. After all, face-to-face contact requires two resources in short supply these days, time and money. Social networking activity can be much more productive and cost-effective. You can see why chief executives want their employees to use more social media than ever before.

But is it a wise move? A survey by Gallup might suggest otherwise. This study shows that what matters to a company’s bottom line is how well engaged they are with their customers. The more deeply you know them, the better, it seems. Indeed, your profits go up if you really, truly, deeply understand your customers.

And how are you going to do that using Twitter or Facebook? The fact is, social media can extend existing relationships and help create new ones, but to ensure those are engaging, lasting and deep relationships there is nothing to beat face-to-face contact.

The chances are, as companies move away from face-to-face contact they will see their costs fall, but will also see their profits fall as they generate less business because they don’t understand their customers as well as they did when they went to real meetings.

As your competitors take up  the social media cudgels, you could look the other way and increase your face-to-face activity. It could bring you much better long-term results.



You love to talk about yourself online, don’t you?

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Some people get put off Twitter because they think it is all about cheese sandwiches. Just one look at Twitter and before long you see someone chatting about the fact they have just eaten a cheese sandwich. Then you’ll spot someone saying they have just arrived in the office before you read the next Tweet announcing that the sun is shining. Whoopee Doo…! Do we care? Do we heck…! Yet, all over Twitter you will find people talking about themselves, often to themselves…!

Me Me Me

Bragging about your own feelings or actions is commonplace on Twitter and on other social networks like Facebook. After all, on Facebook you can “update your status” to say where you are and what you are doing or how you are feeling.It’s all about you.

But is anyone really interested in you? The fact that you find the sunshine comforting or that you simply love the decor in the hotel room you’ve just checked into is, frankly, up to you. I couldn’t give a monkey’s. However, new research shows it is vital that you carry on sending such Tweets or status updates.

The study, conducted by neuroscientists at Harvard, reveals that when you Tweet about yourself, stating perhaps that you have just had a cheese sandwich, the parts of your brain that get triggered are the same ones which fire up when you eat or when you receive something good such as extra cash. It appears that talking about ourselves gives the brain the same boost as a tangible reward. Talking about yourself makes you feel good.

By the way, before I carry on, I just thought I’d let you know that as I am writing this I am drinking some camomile tea.

Anyway, as I was saying, making little announcements about yourself does you good. It produces those happy hormones in your bonce and consequently you can cope with the pressures of work more easily.

So, far from those cheese sandwich eaters on Twitter appearing to while way the hours just chit-chatting, they may, in fact, be more productive than those people who shun such self-related bragging on social networks. Holding yourself in, not revealing too much about yourself can be problematic as it removes reward from your brain, which does not help it function well.

Instead of criticising Twitter as a cheese sandwich announcing system, see it as psychological support which actually makes people feel better about themselves.



YouTube watching is instant decision

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If you were to watch all the videos uploaded to the Internet today, back-to-back, it would take you – wait for it – around EIGHT YEARS…! Every minute of the day around 30 hours worth of video is uploaded to YouTube alone – which has around 60% of the online video market. There is a massive amount of video watching going on. But many videos uploaded to the likes of YouTube get only one or two views – from the originator and their Mum. Others, however, get millions of views. So, why the difference?

YouTube

The decision as to whether or not to watch a video is instant. You make the choice within fractions of a second of landing on the video page. If the still image of the video captures your attention, you watch the video. If you don’t like the thumbnail, you click away. Video producers have less than a second these days in which to capture their viewers. That’s a tough ask..!

The reason we make up our mind so quickly is down to something called “Cognitive Valence Theory“. Essentially, this is the system by which your brain makes up its mind about things it likes and things it does not like. It is a subconscious process and takes milliseconds. When you see a still image of a YouTube clip, your brain goes “yes” or “no” in a trice. You either click, or don’t depending on what your subconscious brain decides.

So, selecting the right still image is fundamental to the success of your YouTube videos. If you are not getting the number of clicks you would like, it may well be that people are simply rebelling against the still image which promotes your video. Neurological research in the USA has discovered a technique using Valence Theory by which it is possible to predict which image in a video should be used as a still thumbnail.

 

The technology is clearly in its early stages, but it should make you think: are you choosing the right images for your YouTube videos? You might not have sophisticated technology and neuroscientists to help you select the right thumbnail image for your video. However, don’t just accept what YouTube defaults to – choose the thumbnail with care so that your potential viewers can make that instant decision that this is a video they want to watch.



Never give up seeking online success

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Here is an admission; I used to work for a man who turned down The Beatles…! We never let him forget. But thankfully, the persistence of John, Paul, George and Pete (the original drummer) meant that eventually they landed a deal with EMI. The rest, as they say, is history. Similarly, J.K.Rowling did not give up on her creation, Harry Potter, which was rejected 12 times before Bloomsbury snapped it up for a mere £1,500 advance. And 3M originally rejected the adhesive that eventually went on to be the basis of the now ubiquitous “Post-It” note.

Never give up

There are hundreds of famous rejections of ideas and businesses. The inventor of Federal Express was told by his management professor at Yale that his idea was only worth a C-grade because it wasn’t feasible. Warner Bros suggested no-one would ever want to hear actors talk. And The Royal Society claimed there was no way we could ever have heavier than air flying machines.

Common to the fact that The Beatles became famous, that Harry Potter is an international phenomenon, that we use Post-Its daily and that we have all heard movie actors talk is that the people behind these things did not give up. Persistence was their watchword.

A few years ago I gave a talk about blogging and I asked my audience if any of them were bloggers. One man put his hand up and said: “I tried it once, but it didn’t work”. It seems his theory was that you wrote a blog post and then the world would beat a path to your door. Indeed, even today I meet business people who have “tried” blogging, by which they mean setting it up, writing a couple of blog posts every now and then and not actually promoting what they have written. When nothing happens, they give up.

New research confirms yet again that persistence pays. In a study on long-term unemployment researchers found that there were two key factors involved in people being successful in finding new jobs – a positive mental attitude and persistence. Those people who never gave up and who always thought they would succeed, did actually succeed.

It is a lesson to all of us that persistence is a key component in success. If your online business is struggling, don’t give up – keep at it. Remain positive and keep on going. I see so many business owners, for instance, who have blogged constantly for several weeks only to give up because “it wasn’t working”. Yet they probably only needed one more week to make it work. Frequently online, people give up too soon, often expecting instant, almost overnight, results. The fact is, success takes time. Overnight success doesn’t happen – take Jessica Cornish as an example. You probably know her as Jessie J, the singer-songwriter who “shot to fame” with “Do it Like a Dude” and “Price Tag”. But prior to this she had worked hard, going to stage school for several years and appearing on the West End Stage as a child performer. So, overnight was more like over a decade.

Your online business will succeed. But like Jessie J, or J.K.Rowling or the inventor of the Post-It glue, you must believe in it, be positive and never give up.



Internet experts invent the past

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The advertising world is agog with the news from The Huffington Post that they are going to help brands develop content sites. It seems we are all rather bored with advertising and that increasing numbers of people are coming to the realisation that what we really like is “content”. In other words, people are much more interested in information than they are in being sold to. Well knock me down with a feather will you?

Website Content is Vital

Sometimes you see stuff online and you think, really…? Didn’t they already know that? Content is King, says the mantra on many websites as though this is some kind of revolutionary idea. Tell that to John Brown Media who started out in 1987 producing magazines for brands like John Lewis. Indeed, try telling me that…! I produced newsletters for brands over 25 years ago, well before the web was invented. Many big businesses realise that advertising merely reminds people of a product’s existence, but that to really get inside the brains of your customers you need information – these days called “content”.

Over the years that information, or content, has taken the form of company magazines, product brochures, videos, public relations activities, competitions, newsletters, handouts, posters, exhibitions and a whole host of marketing collateral. In recent years as new businesses have been set up there has been a tendency towards “sales copy” and then much debate as new business owners discover this doesn’t quite work. Then they discover “content” and leap on it with enthusiasm as though they have found the keys to heaven.

Let’s get this straight. Content is nothing new. Content has always been King. Content is what your customers want. The only thing that is new is that The Huffington Post have now realised it.