Internet Psychologist
Right at this moment what do you think your customers are doing? Go on, have a guess. They could, of course, be in their office. Or they might be on the train. They could be having a swim, eating a snack, downloading something they shouldn’t or kissing their loved ones. …
Prime Minister David Cameron must be rather upset with his own security services. It seems they informed President Barack Obama within five minutes of discovering a suspect package at East Midlands airport, yet they took 11 hours to let Mr Cameron know. Apparently, “Whitehall sources” have said that “lessons can …
Thames Water can stop leaks it seems, but is unable to run email properly Customers of Thames Water must be gasping at the stupidity of the company. They have admitted an “email error” which allowed 4,000 emails they were sent to go unnoticed for seven years…! The mind boggles. How …
Martin Broughton, the Chairman of British Airways, has stirred up controversy by suggesting that some of the security checks we go through at an airport are unnecessary. He has a point. I asked an airport security officer recently why I needed to take my laptop out of my bag. After …
We learn more from the mistakes of our competitors than their successes Liverpool football fans are gob-smacked, no doubt, by the latest goings-on in the trans-Atlantic tussle for the club they love. In years to come, it will probably be a case study on MBA courses across the globe. But …
Simon Cowell – does he worry about money?Picture courtesy: Wiki Edit Jonny There are two things we know about X-Factor judge Simon Cowell for sure: one is he is very rich, two, he knows loads of people in the entertainment industry. From a business perspective it is interesting to think …
David Cameron signalled the end of the “something for nothing” culture when he spoke at the Conservative Party Conference in Birmingham today. He said that the days are gone when the state would support you if you could work, but decided not to. This is manna to the Tory faithful …
Will Mrs Clinton rescue David Miliband?Picture Courtesy: US Department of State. The Miliband Brothers – it sounds more like a vaudeville song and dance act than a couple of politicians. But they both appear beset with the same fundamental problem – trying to please all of the people, all of …
Content is king, or say the saying goes. The problem is that the king can sometimes be rather maddening, something like King George. Website content grows, spread and almost appears to have its own life. How much of your website content do you actually keep track of? How many of …
Business owners are failing to update their websites with anything like the frequency that is required. Indeed, many of them aren’t even seeing web updating as an important part of their day, instead relegating it to a moment or two spare in the evenings. Those are the findings of a …
There is plenty you can do to ensure people use their credit cards more often on your website The number of people with a Facebook account is now greater than the amount of individuals who use a credit card online. With over 500m people on Facebook and with only around …
The Hotel Inspector, Alex Polizzi, uncovered a worrying web trend Alex Polizzi, aka The Hotel Inspector, was stunned in a recent episode of the Channel 5 television program. The hotel she had been sent to improve was finding it difficult to get people to book their rooms. When Alex checked …
A question is better than a target if you want to succeed online Barack Obama had a clear vision of his future apparently – as President of the United States of America. Similarly, the Olympic athlete Linford Christie had the single-minded goal of winning the 100m. And countless business students …
The first new bank in the UK is different. How different is your online business? Dog owners are expected to flock towards the first new High Street Bank to be launched in the UK for more than 100 years. Metrobank opens its doors today in Holborn, London, and will be …
Would you rather have paying customers or visitors? Rupert Murdoch is unlikely to be crying himself to sleep at night. Indeed, I’m guessing he gets his rest quite easily at the moment. While the rest of the world debates the impact of the “Times Paywall”, Mr Murdoch is happily banking …