The Single Customer View is a Marketing Nightmare
Investing in technological solutions that will empower existing systems is a perfect step towards the SCV fairy tale.
Newswire
Epoints: rewarding shoppers every time they buy online
Shopping online gets more rewarding at more than 2,000 retailer
Business-at-the-speed-of-paper will soon be ‘unacceptable’
Business-at-the-speed-of-paper simply isn’t compatible with the modern digital enterprise
Research reveals IT professionals’ web hosting priorities
Peer 1 Hosting study finds IT professionals’ views on low cost hosting offers
Organizations are still unprepared for inevitable cyber attacks
Most organizations are facing rising threats in their information security but over a third have no real-time insight on cyber risks
Author searching for stories for the new book ‘Digital Leadership in Action’
Sofie Sandell is searching for stories for her next book “Digital Leadership in Action” where people, organisations and companies have uses new digital technology and social media to build relationships
Illegal web trade of personal information soars to record highs
The illegal online trade in personal information has soared to record highs with more than 110 million pieces of data bought and sold by criminals so far in 2014
Half of Consumers will Order Christmas Gifts Online Just Days Before the 25th
Almost half (47%) of consumers will order gifts online this Christmas with less than a week until the big day itself
New ‘Connected Shopper’ Study Reveals Slow eCommerce Growth
The pace of online shopping growth is slower than expected
Six out of ten British smartphone users unhappy with mobile data speeds
Mobile data speeds aren’t meeting modern day requirements with 60% of respondents claiming to be unhappy with their smartphone’s mobile internet connection
Employees cost UK business £130,000 a year in lost productivity managing passwords
The average employee wastes £261 a year in company time on trying to manage multiple passwords
Amazon Tops UK Digital Customer Experience Study
Online giant Amazon has topped the latest eChannel Retail Benchmark report from eDigitalResearch, assessing the entire end-to end customer experience across key digital channels
Leading child psychologist urges parents to understand and embrace mobile technology
Look for technology that allows personalisation – children benefit when learning and play is targeted to them and they feel that they have control over aspects of it
New research shows Intelligent Chat is increasingly favoured by consumers
Legacy chat services that show no understanding of who the consumer is or what their issue might be, are simply not fit-for-purpose
Technology Causing High Street and Online Shopping Experiences to Merge
SmartFocus survey reveals shopping preference is linked to age, with more younger shoppers more likely to shop online and via their smartphone