Cloud Computing Landscape Shaped by the Rise of Mobile Workers
New analysis from Frost & Sullivan finds that nearly 6 out of 10 cloud users (57 percent) are identified as ‘cloud reliant’
Official Google statement: links mean rankings, rankings mean visitors
fter Google’s recent algorithm updates, some webmasters started to believe that links did not matter anymore for Google. Nothing could be further from the truth
Selfies create the wrong impression about you
Online photos can give people the wrong impression about you. They need to meet you face to face.
Improving Global Knowledge is Main Driver for Enterprise Social Networking
In BrightStarr’s recent survey 93% of respondents included ‘Improved knowledge transfer between geographically disparate employees’ and ‘Increase knowledge transfer within the organisation’ as the primary drivers for the technology
Brand Quarterly
My article on the psychology of online Consumer Psychology appears in the latest issue of Brand Quarterly on p20.
Just One Third of Online Grocery Shoppers Rate Their Experience as ‘Easy’
Just 32% of online grocery shoppers rate their experience as ‘easy’, suggesting that supermarkets need to improve their online user experience
UK Consumers Are Fighting Back Against Poor Customer Service
New research from leading cloud contact centre vendor NewVoiceMedia reveals that 73 percent of UK consumers are standing up for customer service standards more than they were ten years ago
Booming Business Economy is Danger for Online Business
As business prospects brighten it means more online competition is inevitable. Are you ready for the massive onslaught?
Data Never Sleeps – How Much Data is Generated Every Minute?
Infographic showing amount of online activity every single minute of the day
Retailers Admit That Their Customer Experience Improvement Programmes Are Not Effective
Companies stand and fall on the customer experience they deliver, retailers have confirmed that they are struggling to realise the anticipated benefits of their customer experience improvement programmes
Pricing strategies used by Apple should be copied
Apple’s pricing strategies link to psychological studies that show people appreciate the most expensive items more, you should put prices up.
What We Think About Other People – According to Google
Infographic showing what we think of other people based on Google search suggestions
Social media is less help to business than you might think
Social conformity does not last. In order to get people to change their mind about your business, you need to be constantly in their mind.
Customers Do Not Want Conversations – They Want Answers
Infographic Suggesting Customers Do Not Want Conversations – They Want Answers