Just One Third of Online Grocery Shoppers Rate Their Experience as ‘Easy’
Just 32% of online grocery shoppers rate their experience as ‘easy’, suggesting that supermarkets need to improve their online user experience
UK Consumers Are Fighting Back Against Poor Customer Service
New research from leading cloud contact centre vendor NewVoiceMedia reveals that 73 percent of UK consumers are standing up for customer service standards more than they were ten years ago
Booming Business Economy is Danger for Online Business
As business prospects brighten it means more online competition is inevitable. Are you ready for the massive onslaught?
Data Never Sleeps – How Much Data is Generated Every Minute?
Infographic showing amount of online activity every single minute of the day
Retailers Admit That Their Customer Experience Improvement Programmes Are Not Effective
Companies stand and fall on the customer experience they deliver, retailers have confirmed that they are struggling to realise the anticipated benefits of their customer experience improvement programmes
Pricing strategies used by Apple should be copied
Apple’s pricing strategies link to psychological studies that show people appreciate the most expensive items more, you should put prices up.
What We Think About Other People – According to Google
Infographic showing what we think of other people based on Google search suggestions
Social media is less help to business than you might think
Social conformity does not last. In order to get people to change their mind about your business, you need to be constantly in their mind.
Customers Do Not Want Conversations – They Want Answers
Infographic Suggesting Customers Do Not Want Conversations – They Want Answers
Only Half of British Internet Users Know Smart Devices Can Collect Information About Their Personal Activities
Companies need to be honest and up front with consumers about the scale and type of data that’s being collected and how they can control its potential uses.
Mobile Shopping Drives Impulse Buys
Smartphone uptake driving ‘impulse purchases’ according to a Europe-wide study of mobile money habits
Tidy offices mean better web use
Visual distractions in the workplace could make your use of the web less focused and more difficult.
The Pull of Social Media: Are We Becoming Ever More Individualistic or More ‘Herd-Like’ in Our Decision Making?
A study in Behavioral and Brain Sciences, published by Cambridge University Press, discusses how online behavior affects decision-making skills
Price is the main factor when choosing where to buy online
Online shoppers have an eye for a bargain, as new research reveals price is the main factor when choosing where to buy online