75% of people prefer to buy cars completely online
Three quarters of Americans say they would prefer to buy cars completely online – partly to avoid high pressure sales people
Consumer Behaviour
Millennials Turn to Video When Making Purchases
80 Percent of Millennials Consider Video Content When Researching a Purchase Decision
Consumers to Brands: The Louder You Scream, the Less We Care
In global poll conducted by Marketo, nearly two-thirds of respondents say they are tuning out the old-fashioned brand strategy of blasting the same message over and over
Only 40% of Consumers Trust Brands That Don’t Translate
Only 40% of consumers trust companies that fail to translate their websites, applications and products. This, according to a survey conducted by OHT-Enterprise
A third of us admit to ‘Password Rage’
Frustrated password users driven to crying, screaming, banging their head on the desk and swearing
What Consumers Want in 2015: Multi-screen Experiences, Personalisation and Social Shopping
DigitasLBi’s 2015 Connected Commerce study urges retailers to personalise the shopping experience in order to boost sales
Shoppers love click and collect
Customer satisfaction with click and collect services is high – three quarters of online shoppers are currently very satisfied with click and collect
Will data privacy fears kill the Apple Watch?
One in five people unlikely to use Apple Watch because of privacy fears
Argos uses predictive live chat technology to help customers get the information they need to shop online
Partnership with [24]7 helping to drive customer satisfaction and increase sales
Shoppers Bringing Online Competition Inside Bricks-and-mortar Stores
Four in ten shoppers worldwide are using their mobile phones while shopping inside a store to compare prices
Consumers demand improved smartphone banking apps
In a major new study, none of the major banks scored more than 75% on functionality or usability
Consumers Increase Online Shopping at the Expense of Omnichannel Retailers
71% of surveyed consumers in UK and 61% in US, reported doing more than half their 2014 holiday shopping online
Online “Bagging” Trend Costs UK Retailers Millions
Virtual Equivalent Of Window Shopping Takes UK By Storm
Study discovers new style of shopper – “phy-gital” people
Until recently we have tended to view the dynamic between the web and physical stores as binary, with one format winning out over the other. This clearly isn’t true
Empowered Consumers Demand Higher Level Of Customized Attention and Service
Today’s empowered consumers demand a higher level of customized attention and service online, according to a new Forrester Consulting study