Over one in 20 people plan to shop online for Boxing Day Sales
The number of people shopping online on Boxing Day has more than doubled from 3 years ago
Consumer Behaviour
‘Tis the Season to Be Talking – The Phone Call is Valued When Consumers Are Shopping This Christmas
New research has revealed that consumers in the UK are twice as likely to make a phone call when making a purchase, as opposed to purely transacting online.
Black Friday Most Popular UK Online Shopping Day
66% More Online Traffic Than Manic Monday And 35% More Than Cyber Monday
Shoppers hated buying online on Black Friday and Cyber Monday
Shoppers hated buying online on Black Friday and Cyber Monday
Half of Consumers will Order Christmas Gifts Online Just Days Before the 25th
Almost half (47%) of consumers will order gifts online this Christmas with less than a week until the big day itself
New ‘Connected Shopper’ Study Reveals Slow eCommerce Growth
The pace of online shopping growth is slower than expected
Technology Causing High Street and Online Shopping Experiences to Merge
SmartFocus survey reveals shopping preference is linked to age, with more younger shoppers more likely to shop online and via their smartphone
Customer Loyalty Remains Low
According to the latest consumer research from Voice of the Customer specialist eDigitalResearch, customer loyalty remains low across the majority of all consumer-facing UK industrie
3 in 4 adults shop online and 54% bank online
Ukash highlights value of online cash payments to ensure consumers without credit or debit cards can also shop online
62% of UK Online Shoppers are Boomeroomers
Boomerooming is the process of researching products online, visiting a physical store to see/feel/touch/try a product in the flesh and find the best deals online before making the final purchase
Almost Half of UK Online Shoppers Purchase With International Retailers
Almost half (48%) of UK online shoppers have made an online purchase with a retailer based outside the UK, according to the latest eCustomerServiceIndex (eCSI) results from eDigitalResearch and IMRG.
UK Businesses Losing Over a Third of Customers Due to Poor Service
Service issues costing consumers nearly £15 billion a year
Men spend more than women online
eCommerce marketplace, Flubit, uses its wealth of user data to explore the differences in male and female online spending habits
Just One Third of Online Grocery Shoppers Rate Their Experience as ‘Easy’
Just 32% of online grocery shoppers rate their experience as ‘easy’, suggesting that supermarkets need to improve their online user experience
UK Consumers Are Fighting Back Against Poor Customer Service
New research from leading cloud contact centre vendor NewVoiceMedia reveals that 73 percent of UK consumers are standing up for customer service standards more than they were ten years ago