New research shows Intelligent Chat is increasingly favoured by consumers
Legacy chat services that show no understanding of who the consumer is or what their issue might be, are simply not fit-for-purpose
Do misleading adverts influence your buying decisions?
Infographic asking do misleading adverts influence your buying decisions?
Why do businesses send such stupid emails?
Brands send out emails which do not get opened in spite of knowing what people really want.
How performance and reliability affects sales and satisfaction
Infographic showing wow performance and reliability affects sales and satisfaction
Being available is more important than being different
Customers think you focus on them when you provide easy access to you and immediate help or support. Having a social media network is one of the least important requirements.
Technology Causing High Street and Online Shopping Experiences to Merge
SmartFocus survey reveals shopping preference is linked to age, with more younger shoppers more likely to shop online and via their smartphone
How to use internal links to improve your search engine rankings
The links from other websites are a very important signal for Google’s ranking algorithms. The links on your own website also influence the position of your web pages in Google’s search results.
UK Consumers 76 Percent More Likely to Find Mobile Ads Informative and Helpful Than Last Year
xAd/Telmetrics 2014 UK Mobile Path-to-Purchase Study shows mobile ad reception is shifting as ads become more relevant and personalised
How to maintain long-distance social relationships
Maintaining social networking relationships can be tough – unless you are humble, according to new research
Customer Loyalty Remains Low
According to the latest consumer research from Voice of the Customer specialist eDigitalResearch, customer loyalty remains low across the majority of all consumer-facing UK industrie
Smart Wearables Market to Generate $53bn Hardware Revenues by 2019
New findings from leading hi-tech analysts, Juniper Research, has revealed that the global retail revenue from smart wearable devices will treble by 2016
LinkedIn Users to Sell Worldwide With a DIALaBRAIN Button
Professional users of LinkedIn are now able to market and sell their services to other LinkedIn users by adding a “DaB button” to their profile
Why some people hate social networking and what to do about it
Social networking might make you feel “dirty” which is holding businesses back from gaining the benefits of such activities.
Nude photo hacking reveals problem for your business
Nude pictures leaked from iCloud are only the tip of the online security issues facing website owners.