UK High Street brands failing to engage on digital
New research suggests the UK’s biggest High Street brands are failing to adequately engage with the media and stakeholders, with 4 out of 10 brands failing to provide an online newsroom
online retailers
Graham Jones welcomes John Lewis commuter stores
Click.ology author Graham Jones comments on the latest phase in online shopping being pioneered by retailer John Lewis.
Retailers are now Treating Customer Experience as a Business Discipline
The majority of online consumers are underwhelmed by the customer experience provided by leading brands
Interactions Launches Retail Trend Report
Global leader in consumer experience marketing leverages insights capabilities to deliver primary research to retailers and manufacturers
Sainsbury’s results show how not to sell
Sainsbury’s results show drop in sales. Focusing on price is the problem.
Smartphones cause retail problems and opportunities
Smartphone users price compare within stores causing difficulties for bricks and mortar retailers. But smartphone users also love being approached on their device with coupons.
Poor A/B testing is costing online retailers up to $13bn
Poor A/B testing methodologies are costing online retailers up to $13bn a year in lost revenue according to new research from Customer Experience Management (CXM) platform, Qubit
Shoppers force changes in online retail
Online retailers are being squeezed as shoppers focus their activity with fewer and fewer sites. Research shows that most online shopping is now done with fewer than five different websites.
Purchases on Mobile Devices to Exceed 50bn Transactions Annually by 2016
A new report from Juniper Research has found that the annual number of purchases made on mobile handsets and tablets is expected to reach 53 billion by 2016, almost double the 27 billion made last year.
A recipe for retail success
Infographic showing how retailers can improve success with better customer experience
How to Bring the Bricks-and-Mortar Shopping Experience to eCommerce with Technology
Here are a few exciting technologies (and some simple ones too) that are among many that have the potential to change the way we shop online forever.
Consumer Psychology and the E-commerce Checkout
Infographic looking at the connection between ecommerce and psychology
Good packaging is essential to sell more online
Packaging of items sold is more influential than retailers might think. New research shows that packaging trumps prior consumer decisions.
Mobile Retail Purchases to Exceed 700bn USD Annually by 2018
A new report from Juniper Research has found that annual retail payments on mobile handsets and tablets are expected to reach 707bn USD by 2018