Online brands could actually be driving customers away

Do you love or hate Marmite?

British TV presenter, Jeremy Clarkson has hit the headlines with his poorly-judged comments about public sector workers. Union leaders demanded an apology – and got one. Now the BBC has received almost as many complaints about Clarkson as they did about Jonathan Ross and Russell Brand – both of whom were publicly ditched by the … Read more

Empathy and money don’t go together

Mirroring behaviour may not be the benefit that NLP suggests

People who love the concept of “Neuro-Linguistic Programming” (NLP) will often try to empathise with you by “mirroring” your body language. There is plenty of research which shows that when people are attracted to each other they tend to adopt similar body positions, make the same gestures and so on. As one person changes position, … Read more