Should you integrate text messaging with customer service? 1st October 2012 by External Contributor by Column Five Media. Learn about data visualization software. Twitter LinkedIn Facebook Google+ External ContributorThis article has been contributed by another writer, blogger or website. The content is their copyright and represents their views.Other posts that might interest you:More confusion for Internet users thanks to Microsoft Teams Microsoft Teams is the latest messaging apps to hit the Internet. How many more do we need? The more choice, the more "paralysis" sets in.Use a Social Media Editorial Calendar to Engage Customers For teams that have more than one person working on social media, an author column on the calendar helps prevent duplicate posts.What kind of app does your business need? You can develop all kinds of apps, but research suggests only one kind of app has any real longevity. That's the kind you should develop.