Customer service is not about your customers
Customer service is great for your clients, but it makes you feel good and perform better too
Graham Jones
Information Overload is a myth
The concept of the information overload is a myth, according to new research looking at the way people manage vast amounts of information
Make your website awesome
A feeling of awesomeness slows people down and helps them make better decisions. If you have an awesome website, people may spend more.
Twitter and Facebook face trouble as they focus on money instead of users
Facebook and Twitter face massive problems because they have stopped focusing on users and started concentrating on money.
Web page simplicity could increase sales
When you present people with too much information they get decision confusion. Web page simplicity could help increase sales.
Confident buyers need different websites
Website visitors make purchasing decisions based on their confidence levels. That means you need different pages for different levels of confidence.
Price should be just the money your customers pay
Internet marketers are reducing their potential for sales because they make pricing too complex. Simplicity in pricing is best.
Mother and Baby Magazine
Just completed an interview with Mother and Baby Magazine about blogging stress
Who is your blog for?
Is your blog for you to make money or is it for your readers? Some bloggers cannot distinguish the two it seems.
Adfero
Just been interviewed by the news agency Adfero for an article on online gambling.
Press Association
Just done an interview with the features department at national news agency, The Press Association, about online dating psychology
Is Google rubbish or are we just lazy?
Google search results provide inaccurate and false information, according to one study. But we accept what Google provides. Are we lazy?
Graham Jones calls for business to limit email usage
Internet Psychologist Graham Jones calls for businesses to limit their use of email.