This week I was running a masterclass when I asked what I thought was an easy question. I simply said, “What, exactly, are you hoping to achieve with each item of content on your website?” There was a pause, some puzzled looks and then a mumbled, “What do you mean?” …

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This week saw a surprising announcement. The person who told the world back in 2003 that we needed to have complex passwords that we changed every 90 days has admitted he was wrong. Security expert Bill Burr now says he was barking up the wrong tree. He is not alone. …

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Yesterday saw the start of the World Athletics Championships at the Olympic Stadium in London. Leading athletes like Sir Mo Farah and Usain Bolt have been amongst the participants. And like all top sports people, they will have prepared for months for this event. Part of their preparation will have …

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There might not be a connection between these two things, but productivity in the UK is lower than most other top economies, AND the UK is the part of the world with one of the greatest amounts of Internet activity per head. Indeed, since we have started using the Internet …

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No doubt you have visited a website where there is a three-panel pricing grid, like the one above. You find them, for instance, on web hosting company sites where the firm offers three levels of service, each with different features. You can also find these price panels on membership sites …

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