No wonder the retail sector is in a mess
Retail is becoming increasingly fragmented as store owners fail to respond to consumer demands.
What Windows 10 means for your website
Microsoft announces Windows 10, effectively admitting Windows 8 was a mistake. Don’t make the same error on your website.
Google announces another Panda update
How will this update affect the rankings of your web pages on Google?
Amazon Tops UK Digital Customer Experience Study
Online giant Amazon has topped the latest eChannel Retail Benchmark report from eDigitalResearch, assessing the entire end-to end customer experience across key digital channels
Is email marketing successful or just plain easy?
Email marketing continues to be the most highly rated form of Internet marketing. But that might be because it is easy.
Leading child psychologist urges parents to understand and embrace mobile technology
Look for technology that allows personalisation – children benefit when learning and play is targeted to them and they feel that they have control over aspects of it
New research shows Intelligent Chat is increasingly favoured by consumers
Legacy chat services that show no understanding of who the consumer is or what their issue might be, are simply not fit-for-purpose
Do misleading adverts influence your buying decisions?
Infographic asking do misleading adverts influence your buying decisions?
Why do businesses send such stupid emails?
Brands send out emails which do not get opened in spite of knowing what people really want.
How performance and reliability affects sales and satisfaction
Infographic showing wow performance and reliability affects sales and satisfaction
Being available is more important than being different
Customers think you focus on them when you provide easy access to you and immediate help or support. Having a social media network is one of the least important requirements.