Customer service is not about your customers
Customer service is great for your clients, but it makes you feel good and perform better too
Blog posts and articles on business psychology
The latest articles from Internet Psychologist and Business Academic, Graham Jones
Information Overload is a myth
The concept of the information overload is a myth, according to new research looking at the way people manage vast amounts of information
Make your website awesome
A feeling of awesomeness slows people down and helps them make better decisions. If you have an awesome website, people may spend more.
Twitter and Facebook face trouble as they focus on money instead of users
Facebook and Twitter face massive problems because they have stopped focusing on users and started concentrating on money.
Web page simplicity could increase sales
When you present people with too much information they get decision confusion. Web page simplicity could help increase sales.
Confident buyers need different websites
Website visitors make purchasing decisions based on their confidence levels. That means you need different pages for different levels of confidence.
Price should be just the money your customers pay
Internet marketers are reducing their potential for sales because they make pricing too complex. Simplicity in pricing is best.
Who is your blog for?
Is your blog for you to make money or is it for your readers? Some bloggers cannot distinguish the two it seems.
Is Google rubbish or are we just lazy?
Google search results provide inaccurate and false information, according to one study. But we accept what Google provides. Are we lazy?
Stop email and talk to people instead
Email interruptions slows us down and reduce productivity. But interruptions from people make us more productive.
Your business depends upon the views of others
The views of your customers are vital in gaining new business, research shows. Social reviews are fundamental online it seems.
Paranoid about social media? If so, it’s your fault
If you think other people are “out to get you”, the probably are and it is probably your fault anyway. Solution? Forget it..!
Website sales could be boosted by position of products
Online sales of products could be affected by the position on the page. You should put the most profitable items in the middle.
Habitual website behaviour will help you succeed
Successful websites are habits. People visit them automatically, so for your website to succeed you need to turn into a habit.