Is your business ready for being instant?
Retailers are moving ever closer to instant delivery. This is making the need for instant gratification even more important. Is your business ready for that?
Retailers are moving ever closer to instant delivery. This is making the need for instant gratification even more important. Is your business ready for that?
Episerver’s “Reimagining Commerce” report unveils consumer shopping behaviors, expectations for brands
Customers are loyal to a few dominant brands. But the rest of business struggles with loyalty due to inconsistent marketing.
Infographic showing how people buy online and the changes in consumer behaviour
Brand loyalty is at an all-time low. New research points to a way in which you can boost customer loyalty to very high levels.
The act of reaching out and touching a screen affects choices made by users in ways not achieved with mouse and keyboard.
Should your website have individual customer reviews or overall star ratings? One is better than the other. But which?
51% of Apple Pay users are extremely satisfied, compared to 32% of contactless card users who said the same
Business owners fail to get to grips with understanding their customers. But what is the real issue in understanding your customers?
How can you increase customer loyalty simply by using your website? Follow these five tips to find out.
Marketers claim to use behavioural research to help them make decisions. But evidence suggests they are ignoring the psychology studies.
Phone calls to businesses are driven by search – mostly through mobile phones. That suggests your website should promote your phone number.
Infographic showing Inside the mind of the online consumer
Colour pictures might seem obvious to use, but black and white can create a bigger picture
Until recently we have tended to view the dynamic between the web and physical stores as binary, with one format winning out over the other. This clearly isn’t true
A video explaining how to get people to buy more from your website using psychological techniques
Today’s empowered consumers demand a higher level of customized attention and service online, according to a new Forrester Consulting study
The number of people shopping online on Boxing Day has more than doubled from 3 years ago
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