Should you turn up the brightness?

The other day I had a message from an academic colleague shame-faced at her elementary mistake in typing an email to a student. She should have typed the words “you need a small shift in thinking”. However, she mistyped and missed out a vital letter. I leave it to you …

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Do your customers trust you?

In the “olden days”, all you needed was a handshake to settle a deal. Your word was your bond, and all that. These days, it seems like you need contracts in triplicate, they have to be witnessed by independent people of professional standing, and you are required to provide a …

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How many customers do you reject?

Earlier this week I was sat in the office of the Chief Executive of one of London’s most famous and iconic stores. As we sat drinking tea, he explained that the globally recognised store had been through something of a transformation in the past two years. Before his arrival as …

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Content strategy concept

What is your content strategy?

You need to approach content strategically if it is to succeed. The problem is, what’s your strategy given that the world of content changes rapidly?

Do you really need to be “number one”?

The following pop stars have something in common, but what is it? Olly Murs, JLS and One Direction. Well, one thing they have in common is immense popularity and enormous music industry success. So can you guess what this second list of names has in common and what’s the difference …

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email overload concept

Can you really achieve inbox zero?

Can you really achieve inbox zero? This article investigates the concept and looks at the psychology behind email overload.

Daily Express

Interviewed for a feature in the Daily Express about the choice of colours for buying cars

Is it time to stop using Facebook?

On Thursday, Facebook announced a significant change in the way it presents material to users. In a press release from the company and a status update from CEO, Mark Zuckerberg, Facebook let it be known that 2018 was going to be a year of significant change for the social network.  …

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Woman shopping online

Experienced consumers consider more options

As people get more used to online shopping they way they buy things on the web will change. They will become “experienced consumers” and will search harder for bargains.