One in three consumers have made purchases elsewhere after receiving bad service
Online retail customer service needs to improve as one in three consumers have made purchases elsewhere after receiving bad service
retail
Retail health flattens despite positive signs of economic recovery
Following its quarterly meeting in January, the KPMG/Ipsos Retail Think Tank (RTT) reports that the health of UK retail has been largely flat over the past three months, representing a disappointing performance for the sector, given that the previous quarter (Q3) had shown some signs of improvement. As a consequence, the RTT’s Retail Health Index … Read more
Supermarkets only have themselves to blame
Supermarkets have focused too much on price, commoditising their goods and making people want cheaper instead of quality.
Good packaging is essential to sell more online
Packaging of items sold is more influential than retailers might think. New research shows that packaging trumps prior consumer decisions.
Customised websites do better online
Customisation of websites means that people stick around longer and like your company more.
How much does finding the perfect gift actually cost?
Infographic asking how much does finding the perfect gift actually cost?
Convenience is key to your online success
Convenience is a key factor in people deciding whether or not to use your website. Demonstrating convenience equates with success online.
It’s a black Cyber Monday for most online retailers
Cyber Monday and Black Friday combine to make these few days brilliant for online retailers. The problem is, store owners are not using the data to help them sell for the rest of the year.
Retailers predicted to miss out on £640m of Christmas sales due to technology glitches
Retailers predicted to miss out on £640m of Christmas sales due to technology glitches
Facial profiling for hard-pressed retailers
New facial profiling technology provides real world retailers with information about their shoppers
Serenata Flowers Increases Online Monthly Sales by 779% thanks to Affiliate Management
Since taking over the management of the account, OPM has helped to increase Serenata Flowers’ average number sales per month by 779%
